Frequently Asked Questions (FAQ)
HOW LONG DO THE FLOWERS LAST?
The durarity of the flowers varies depending on the type of flower and the composition. Since we only use fresh flowers and not conserved ones, the flowers will keep fresh between 5-10 days. In each box there is an Oasis soaked in water and fertilizer.
HOW DO I CARE FOR MY FLOWER BOX?
Your flower creation is already cut to size upon delivery and does not require any further cuts. It is best to keep the flower box at a comfortable room temperature. Every three days you can add about 50 ml of water in the middle of the arrangement. Please be careful not to water the edge to not damage the box.
HOW DOES THE FLOWER SUBSCRIPTION WORK?
Would you like to have a new, fresh flower box regularly delivered every week or every month? Whether to the office, for yourself at home or for your loved ones? For that you can book our flower subscription. You will receive your surprise flower box in the box size you have chosen. You are welcome to let us know your favorite colors and types of flowers in advance or to name exclusions.
We offer the following subscription options: weekly or monthly.
We are also happy to process individual inquiries - just contact us via email address at firstname.lastname@example.org or write us a direct message on Instagram.
Our flower subscription can be canceled at any time.
ARE YOU DELIVERING OUTSIDE THE RHEIN-MAIN AREA BY POST?
Since these are fresh and delicate flowers, we do not offer shipping by post. We therefore only deliver by courier within Frankfurt and the surrounding area.
WHAT SIZES OF FLOWER BOXES ARE THERE?
Our flower boxes have the following dimensions:
XS (H x Ø): 13.8cm x 18.2cm
S (H x Ø): 16cm x 19.7cm
M (H x Ø): 18cm x 20.5cm
L (H x Ø): 23cm x 21.5cm
XL (H x Ø): 26cm x 22.7cm
XXL (H x Ø): 28cm x 24.5cm
WHERE DO THE FLOWERS COME FROM?
We source the flowers seasonally and regionally. Your individual wishes, for example peonies and hydrangeas, can be taken into account depending on availability. You can find out more about this in our blog entry on "Seasonal Flowers". When it comes to sources of supply, we value quality and freshness. We are handpicking each flower. We value professional competence and regional proximity of merchants and breeders.
WHAT PAYMENT OPTIONS ARE THERE?
In our online shop you have the following payment methods: PayPal, credit card (Visa / Mastercard), Klarna instant transfer, purchase on account or bank transfer.
HOW CAN I ORDER FROM YOU?
There are two options to order from us. You can conveniently choose the already uploaded flower box in our online shop and make the purchase there. There you have several options for the size and color of the boxes. If you can't find anything suitable or have a special request, please contact us by email, phone or Instagram. We are happy to process individual requests.
HOW FAST WILL MY BOX BE DELIVERED AFTER ORDERING?
We source our flowers for the flower boxes from wholesalers. There we buy the freshest flowers for you in the early morning. We create your flower box on the same day and then it can be delivered directly to your home on the same day within a few hours. So you get the flower box fresh.
HOW DOES AN ORDER WORK?
Our team will process your order within a few hours. You will receive an email with the invoice and other payment formalities. If you have not received an email from us, please check your spam folder or contact us by phone, via the contact form or on Instagram. After delivery you will receive a confirmation email from us.
I have changed my mind and I would like to buy a different color / flower / size. Can my order be changed?
We are happy to change your order for you but we need to be informed at least 48 hours before delivery. A quick email or phone call is enough.
HOW DO YOU DEAL WITH THE SUBJECT OF SUSTAINABILITY?
Sustainability is important to us, so we make sure to source most of our flowers regionally and seasonally. We also offer the pick-up service, where we pick up your used flower box after the flowers have wilted and fill them up with fresh flowers. The price is reduced and you only pay for the flowers and our handcraft. The pick-up service is included in our flower subscription, if desired. Our flower box is made of cardboard and can be used as a storage box after removing the flowers or picked up by us. The flowers and the Oasis can be disposed of in the organic waste and the transparent gift wrap is disposed of as packaging waste.